Privacy Policy

Effective Date: November 1, 2025

This Privacy Policy describes how First Chair Design Company, LLC ("Company," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from our website.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). We collect this information from the following categories of sources:

A. Information You Provide Directly

When you purchase a Product, engage for Services, or communicate with us, you voluntarily provide us with the following:

  • Identity and Contact Data: Name, billing address, shipping address, email address, phone number.

  • Financial Data: Payment information (such as credit card numbers or other payment details), which is processed securely by our payment processor (we do not store full payment card details).

  • Account Data: Username and password if you create an account.

  • Service Data: Information related to your design and planning needs and project specifics when engaging for our Services.

  • Communications: Records of correspondence, including customer service inquiries and feedback.

B. Information Collected Automatically

When you browse our website, we automatically collect certain information about your device and interaction with the site:

  • Usage Data: Information about how you access and use the website, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring links.

  • Tracking Data: Information collected using cookies, pixels, and other similar technologies (see Section 4, "Cookies and Tracking Technologies").

2. How We Use Your Information

We use your Personal Information for various business and commercial purposes, including:

  • Processing Orders and Services: To fulfill any orders placed through the website (processing payment information, arranging shipping, providing invoices, and order confirmations).

  • Providing Services: To perform the consulting services you have engaged us for.

  • Communication: To respond to your inquiries, send you technical notices, updates, security alerts, and administrative messages.

  • Marketing and Advertising: To send you promotional communications about new products, services, offers, or events (you may opt-out at any time).

  • Website Improvement: To monitor and analyze trends, usage, and activities in connection with our website to improve functionality and customer experience.

  • Security and Fraud Prevention: To protect against fraudulent or illegal activity and to ensure the security of our website and services.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Information

We may share your Personal Information with the following categories of third parties:

  • Service Providers: Third-party vendors and consultants who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping carriers (e.g., FedEx, UPS), website hosting, and email delivery.

  • Legal Compliance and Protection: If required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies, which are small text files stored on your device, and similar tracking technologies (like pixels and web beacons) to collect information and track your browsing activity.

  • Purpose: These technologies help us remember your preferences, process your shopping cart, analyze website traffic, and deliver personalized advertisements.

  • Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies; however, doing so may affect the functionality of our website.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your Personal Information. You are responsible for keeping your account password confidential.

6. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your Personal Information:

  • Access: The right to request copies of the Personal Information we hold about you.

  • Correction/Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Opt-Out of Marketing: The right to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Effective Date" at the top.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us.